Terms & Conditions

Cancellation Policy:
We have strict cancellation policy; if you cancel within a week of your booking we will charge 20% of your stay or 1 x nights accommodation. To avoid these charges please let us know as soon as possible if you wish to cancel.

Park Information/Rules:

RECEPTION HOURS:
8.30am – 8pm Monday to Sunday. For emergencies outside these hours, please ring the night bell outside the reception doors.

DEPARTURE/CHECKOUT:
Checkout time is no later than 10am. Please drop keys at reception or key return box outside reception on departure.

INTERNET ACCESS:
Wireless coverage in most of the Park when connecting to “IAC Port Waikato Hotspot”. IAC recharge cards available for purchase at reception. Coin operated computer

DAY VISITORS:
Must report and sign visitors book at Reception.  Visitor's cars must be left outside camp grounds. Only guests’ vehicles are permitted in the park. Visitor tariff is $5 per person. If not paid, then registered guest will be liable. Visitors are at the discretion of the management at all times but are the responsibility of the registered guest.   All visiting guests must leave quietly by 8pm. Visitors are not permitted to arrive after 8pm.

BEHAVIOUR & CONDUCT:

- Reasonable behaviour and dress at all times

- No loud swearing or bad language

- Excessive drinking and parties are forbidden

Management reserve the right at any time to refuse entry and to remove from the park any person or group, who in the opinion of management behave in an objectionable manner or contravene the park rules. No refund will be made in such circumstances.

ALCOHOL:
Permitted on guest’s site/unit only and will not be tolerated around the grounds or in communal buildings. Unless permitted by management.

QUIET:
Complete quietness between the hours of 10pm & 8am. Please be thoughtful of your fellow campers at all times.

SMOKING:
We have a “NO SMOKING” policy in all our accommodation units and communal buildings. Additional charges will be made if you fail to observe this rule.

ACCOMMODATION:
Please notify office of any spills, breakages or faulty equipment immediately so we can rectify it. Cleaning charges ($100.00) for smoky or excessively dirty rooms will apply. Please keep BBQ’s, bikes/scooters/skateboards off decks.

DAMAGE:
Costs of damage to property or accommodation will be charged.

PETS:
Dogs owned by guests staying on Powered Sites and/or Tent Sites are permitted with prior arrangement with management, at a cost of $5 per night per dog. They must be on a lead at all times within camp grounds and owners are expected to clean up after their dog. Note that under no circumstances are pets allowed inside any units and/or buildings. Breach of this rule will result in immediate eviction of the dog owner's party from the camp with no refund.

VEHICLE SPEED:
Walking pace for cars and bikes. Motorcyclists and cyclists must wear a helmet. Quads and motorbikes to be used in moderation around the park. All children must have adult supervision when riding bikes of all types at all times. Please watch out for CHILDREN. Speeding or dangerous driving could lead to you and/or your vehicle being denied entry. All drivers must hold a CURRENT AND VALID DRIVER LICENCE.

CHILDREN:
Adults & caregivers are responsible for their child’s supervision, behaviour and safety at all times.

JUMPING PILLOW & PLAYGROUND:
Great entertainment for all ages. All children must be supervised at all times. No shoes on pillow. No dogs in or around playground area please. Management is not responsible for injuries or accidents caused while playing on playground.

TRIKES FOR HIRE:
Equipment available from reception office. Adult to sign hire agreement.

TV LOUNGE:
Please respect and be thoughtful of your fellow guests at all times.

RECYCLING/RUBBISH STATION:
One by the top toilet block and one outside the TV Lounge. Please help us to limit land fill waste and help the environment by using correct bin.

LAUNDRY:
Coin operated washing machines ($3) dryers ($3) iron & ironing board. Washing Powder ($2.00) available at reception. Please clean up when finished.

SHOWERS:
All showers are coin operated (50c for approx 5 mins of hot water, change at reception ) Charge due to water supply and waste water tanks.

KITCHEN:
Our spacious kitchen offers boiling water, microwaves, fridges and freezers (no fish bait please), toasters, ovens, hobs and dish washing area. Please supervise children at all times in kitchen, respect the facilities and keep it clean.

PARKING:
Each site/unit is allocated one car park. Extra parking, see reception.

CHEMICAL TOILETS:
Please do not empty chemical toilets waste down the toilets. Use the dump station located at the top toilet block.

NO FIRES:
Open fires or fireworks are not permitted in the park.
BBQs: Camp BBQs are at your disposal at our BBQ’s areas. Please leave BBQ’s clean for next guests. No BBQ’s on decks.  At any time if using your own BBQ personal gas bottles are permitted, due to OSH regulations NO ACCELERANTS ALLOWED.

LOST PROPERTY:
Any lost property handed in to reception is kept for a maximum of 2 months, after that, it is donated to charity.

THEFT:
As a reminder, please ensure all valuables are secure. Lock your doors and ensure all vehicles are locked.  Any guest found taking other peoples property without there permission will result in immediate eviction with no refunds.

CARAVANS & CAMPERVANS:
Must have a current electrical COF.

BARRIER ARMS:
A pin number will be supplied for the length of your stay, please keep this in your vehicle.
At no time may this be used to allow others in/out, doing this will terminate your number and possibly your stay.

BUILDING EVACUATION:
If there is a continuous sounding of the smoke/fire alarm in the building/unit (not the siren from the next door fire station!), or the instruction is given by a Warden to evacuate, then all occupants must leave the building/unit immediately. Once you have evacuated, notify management immediately (ring the bell outside the reception doors if office unattended) and then proceed to your nearest assembly area (The Playground or “The Square".

Thank you for taking the time to read this information, we hope you enjoy your stay.